Shipping & Return Policy: ​

1. General Information

At New India Hardware, we are committed to delivering your orders in a safe, timely, and efficient manner. Please review our shipping and return policy carefully to understand how we handle deliveries and post-purchase concerns.

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2. Shipping Coverage

We currently provide shipping for both local and outstation deliveries across India.

a. Local Deliveries (Within 50 km)

• Local deliveries are handled through Uncle Delivery, Porter, or other trusted third-party instant delivery partners.

• The local delivery zone covers all areas within 50 kilometers from our shipping point.

• Delivery timelines may vary depending on distance, traffic, and partner availability, but most local deliveries are completed on the same day or within 24 hours of order confirmation.

• Customers are requested to ensure that the provided delivery address is accurate and that someone is available to receive the goods.

b. Outstation Deliveries (Beyond 50 km)

• For all outstation or non-local deliveries, we use Shiprocket and its associated logistics partners.

• In case of bulky or heavy shipments exceeding standard weight or size limits, the material will be shipped through VRL Logistics, SRS Logistics, or equivalent freight service providers.

• Shipping charges are calculated based on weight, dimensions, and destination.

• Estimated delivery time will depend on the courier partner’s transit schedule, typically ranging from 3 to 10 business days.

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3. Order Processing Time

• All confirmed orders are processed and dispatched within 1–2 business days (excluding Sundays and public holidays).

• Orders placed after 5:00 PM will be processed on the next working day.

• Tracking details (where applicable) will be shared via email, WhatsApp, or SMS once the order is dispatched.

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4. Shipping Charges

• Shipping charges may vary depending on delivery location, weight, and delivery method.

• Any special handling or packaging requirements for fragile or oversized items may incur additional costs, which will be communicated before dispatch.

• For urgent local deliveries through instant delivery partners, actual delivery charges as per the service provider will apply.

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5. Delivery & Responsibility

• Once the product is handed over to the delivery partner, the ownership and responsibility for timely delivery lie with the logistics provider.

• New India Hardware will not be liable for delays caused by third-party logistics, natural calamities, or circumstances beyond our control.

• In case of visible damage to the package upon delivery, customers are advised to refuse acceptance and notify us immediately with supporting photos.

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6. Return & Replacement Policy

At New India Hardware, all sales are considered final. We do not accept returns or exchanges once a product has been sold, except under the following condition:

a. Manufacturing Defect

• Returns or replacements are accepted only in cases of proven manufacturing defects.

• The defect must be reported within 48 hours of delivery, along with clear photos or videos as proof.

• After verification, a replacement will be arranged for the defective item. If a replacement is unavailable, a credit note or refund (as applicable) will be issued at our discretion.

• Products damaged due to mishandling, improper use, or installation are not eligible for return or replacement.

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7. Cancellation Policy

• Orders can be cancelled before dispatch only. Once dispatched or handed over to the delivery partner, the order cannot be cancelled.

• Cancellation requests must be made through official communication channels (email, WhatsApp, or phone).

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8. Contact Information

For any shipping or return-related queries, please contact us at:

New India Hardware
📍 No 16 Ds Lane SP Road Cross Bangalore 
📞 080-4123-4063 / 8431444834
✉️ newindia752@gmail.com
🕒 Business Hours: 11:00 am to 7:00 pm
 

9. Policy Updates

New India Hardware reserves the right to modify, update, or revise this policy at any time without prior notice. The updated version will be available on our website.