Terms & Conditions​

These Terms & Conditions (“Terms”) govern all transactions, access, and use of products and services offered by New India Hardware (“we,” “us,” or “our”) through our website, digital platforms, and direct communication channels. By purchasing from or engaging with us, you (“Customer,” “Buyer,” or “User”) agree to be bound by these Terms.

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1. Definitions

• Company refers to New India Hardware, its employees, agents, and representatives.

• Customer refers to any individual, company, or entity purchasing products or services from the Company.

• Products refer to all goods sold or supplied by the Company.

• Order refers to any confirmed purchase request placed by the Customer.

• Delivery Partner refers to any third-party logistics provider engaged by the Company for shipment of goods.

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2. Scope of Agreement

These Terms apply to all sales, quotations, deliveries, and transactions unless otherwise agreed upon in writing by an authorized representative of the Company. Any deviation from these Terms shall not be valid unless expressly accepted in writing.

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3. Quotations & Pricing

• All quotations are valid for 7 days from the date of issue unless stated otherwise.

• Prices are subject to change without prior notice based on market fluctuations, material availability, or changes in statutory taxes.

• Any typographical, clerical, or calculation errors in quotations, invoices, or other documents shall be subject to correction without liability.

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4. Orders & Acceptance

• Orders are considered accepted only upon written confirmation or dispatch of goods by the Company.

• The Company reserves the right to refuse or cancel any order without obligation, especially in cases of incorrect pricing, product unavailability, or suspected misuse.

• No order, once confirmed, may be cancelled or altered without prior written consent of the Company.

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5. Payment Terms

• Unless otherwise agreed in writing, all orders shall be paid in full prior to dispatch.

• For approved credit customers, payment terms shall be as per mutually agreed terms on the invoice.

• Delayed payments shall attract interest @18% per annum from the due date until payment realization.

• Ownership of goods remains with the Company until full payment is received.

• The Company reserves the right to withhold future supplies or cancel existing orders in case of payment default.

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6. Delivery & Risk

• Local deliveries (within 50 km) are handled through Uncle Delivery, Porter, or similar third-party instant delivery providers.

• Outstation deliveries are handled through Shiprocket or its logistics partners, and for bulky items, through VRL Logistics, SRS Logistics, or equivalent.

• The Company’s responsibility ceases once the goods are handed over to the delivery partner. Risk and liability transfer to the Customer at that point.

• The Company shall not be liable for delays, damages, or losses arising from third-party logistics, transit handling, or events beyond reasonable control (force majeure).

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7. Inspection & Acceptance

• The Customer must inspect the goods immediately upon receipt.

• Any shortage, visible damage, or discrepancy must be reported within 24 hours of delivery, failing which the goods shall be deemed accepted in good condition.

• The Company will not be responsible for damages arising from improper storage, handling, or installation by the Customer.

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8. Returns & Replacements

• No returns are accepted once goods are sold, except in case of genuine manufacturing defects verified by the Company.

• Claims for defective goods must be raised within 48 hours of receipt, along with clear evidence (photos/videos).

• The Company reserves the right to inspect and verify the defect before approving any replacement or credit.

• Products damaged due to mishandling, incorrect use, or third-party modification are not eligible for replacement.

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9. Warranty & Liability

• The Company does not provide any warranty beyond the manufacturer’s warranty (if applicable).

• Under no circumstances shall the Company be liable for consequential, incidental, or indirect damages, including loss of profit, business interruption, or labor cost.

• The Company’s maximum liability, if proven, shall be limited to the invoice value of the defective product only.

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10. Cancellation Policy

• Orders may be cancelled before dispatch only and are subject to approval.

• Once goods are dispatched or handed over to the logistics partner, no cancellation will be entertained.

• The Company reserves the right to deduct handling or administrative charges for any approved cancellation.

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11. Intellectual Property

All content, designs, logos, and materials displayed on the Company’s website or communication channels remain the exclusive property of the Company and may not be used, copied, or reproduced without prior written consent.

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12. Indemnity

The Customer agrees to indemnify and hold harmless the Company, its employees, and agents from any claims, losses, damages, or expenses arising from misuse of products or violation of these Terms.

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13. Governing Law & Jurisdiction

• These Terms shall be governed by and construed in accordance with the laws of the State of Karnataka, India.

• All disputes shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.

• Any arbitration, if agreed mutually, shall be conducted under the Arbitration and Conciliation Act, 1996, and the language of arbitration shall be English.

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14. Force Majeure

The Company shall not be liable for any failure or delay in performance due to events beyond its reasonable control, including natural disasters, strikes, acts of government, or transport disruptions.

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15. Amendments

The Company reserves the right to amend, modify, or update these Terms at any time without prior notice. The updated version will be effective immediately upon publication on the official website.

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16. Acceptance

By placing an order, making a payment, or accepting delivery, the Customer acknowledges that they have read, understood, and agreed to these Terms & Conditions in full.